Voice Services

Reliable & Affordable IP Telephony and TDM solutions.

We offer a full array of voice and hosted PBX services that are both reliable and affordable. We tailor each system to fit your organization’s needs so whether you are a small business or a large enterprise we have a solution that is for you.

A Full Service PBX Solution

Our voice solutions use all CISCO hardware and software so you can rest assured that your solution will be both feature rich and robust. Our use of CISCO’s advanced technology allows us to reduce your capital expenditure on a new phone system by leveraging your current infrastructure (PRI/T1s) when it makes sense. At the same time your system will be ready to take advantage of new technologies such as SIP/VOIP the moment you are ready for it.

We deploy the most current version of CISCO’s PBX software which has over 200 features and will help your organization realize a new level of communication efficiency. Whether it is Auto Attendant, Unlimited Phone Lines, Voicemail to Email, or any of the other 200 features a CISCO PBX offers we have you covered.

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PBX Features

Abbreviated Dialing Speed Dial
Account Code Entry
Ad Hoc Conferencing
Adding Directory Entries
After-Hours Call Blocking
After-Hours Toll Bar
Agent Availability, Hunt Groups
Analog Phone Support
API, XML
Assigning a MOH Group to a Directory
Assigning a MOH Group to all Internal Calls
ATA (Cisco Analog Telephone Adapters)
Audio Paging
Authentication, Phone
Auto-Answer, Headset
Autoconfiguration of VG2xx
Automatic Agent Status Not-Ready
Automatic Line Selection
Auto-Registration Blocking

Backup Router
Barge
Billing Records
Blast Hunt Group
BLF for Phone
BLF for Phone Line
BLF notification
Blocking Call Transfer
Blocking Caller ID
Blocking Call-Park
Blocking Calls Based on Date and Time
Blocking Features
Blocking Local Directory
Blocking, Automatic Registration
Bulk-Loading Speed-Dial Numbers
Busy Timeout

Call Blocking Based on Date and Time
Call Blocking Override
Call Forwarding
Call Forwarding Support
Call History
Call Hold
Call Hunt
Call Park
Call Pickup
Call Restrictions
Call Transfer
Call Transfer Blocking
Call Transfer Recall
Call Transfer Support
Call Waiting
Call Waiting for Overlaid Ephone-dns
Callback Busy Subscriber
Called-Name Display
Caller ID Blocking
Call-Park Blocking
Call-Park Redirect
Call-Waiting Beep
Call-Waiting Ring
Cancel Call Waiting
CBarge
CDRs (Call Detail Records)
Channel Huntstop
Cisco IP Communicator
Cisco Unified CME TAPI Enhancement
Cisco Unified CME Usability Enhancement
Cisco Unity Express AXL Enhancement
Conference Gain Control
Conference Initiator Drop-Off Control
Conferencing
Configuration Files
Configuring Buffer Size for MOH Files
Configuring IP Phones in IPv4, IPv6
CTI CSTA Protocol Suite
Customized Background Images
Customizing Feature Buttons

Dedicated Call-Park Slots
Dedicated FXO Trunk Lines
DHCP Setup
Dial Plans, SIP
Dial Tone, Secondary
Dial-Peer Preference
Differentiated Services Code Point
Directed Call Park
Directed Call Pickup
Directories
Directory Disable
Display
Called-Name
Phone Header Bar
Phone System Message
Distinctive Ringing
Do Not Disturb (DND)
DSP Farms
DSS (Direct Station Select)
DTMF Integration Patterns for Voice Mail
DTMF Relay for H.323 Networks
DTMF Relay for SIP Trunks
Dynamic Membership, Ephone Hunt Groups

Emergency Services
End-of-Conference Options
Enhanced 911 Services
Ephone Hunt Group Agent Availability Options
Ephone Hunt Groups
Ephone-dn Overview
Ephone-dn, Overlaid
Ephone-Type Templates
Extension Assigner
Automatic Sysnchronization
Extension Mobility
Automatic Clear Call History
Automatic Logout
Privacy
Externally Stored Configuration Files

Emergency Services
End-of-Conference Options
Enhanced 911 Services
Ephone Hunt Group Agent Availability Options
Ephone Hunt Groups
Ephone-dn Overview
Ephone-dn, Overlaid
Ephone-Type Templates
Extension Assigner
Automatic Sysnchronization
Extension Mobility
Automatic Clear Call History
Automatic Logout
Privacy
Externally Stored Configuration Files FAC (feature access code)
Fax Relay
Feature Blocking
Feature Buttons,URL Provisioning
Feature Control
Feature Ring
Files, Configuration
Fixed Line/Feature Button Set
Flash Soft Key
Forwarding
Forwarding Support
FXO Hookflash
FXO Lines, Dedicated
FXS Ports 206

G.722-64K codec
Group Call Pickup

Hairpin Call Routing
Hardware-Based Conferencing
Header Bar Display
Headset Auto-Answer
Hold
Hold Notification
Hookflash, FXO
Hunt Groups
Huntstop, Channel

ILBC codec
Intercom Lines
Interdigit Timeout
International Languages
Interoperability with Unified CCX
IP-STE Phone

Join Ephone Hunt Groups

Keep-Conference Options
Key System
Keyswitch
KPML

Labels, Phone
Languages and Tones
Leave Ephone Hunt Groups
Line Selection for MWI
Line Selection, Automatic
Live Record
Local Directory
Local Group Pickup
Locale Installer
Locales, Multiple
Locales, Network and User
Logical Partitioning Class of Restriction
Longest-Idle Ephone Hunt Groups
Loopback Call Routing
LPCOR

Mailbox Selection Policy
Media Encryption
Meet-Me Conferencing
MLPP
Monitor Mode
Monitor-Line Speed Dial
MTP (Media Termination Point)
Multi-party Conferencing Enhancements
Music on Hold (MOH)
MWI Line Selection
MWI Prefix Specification for SIP Voice Mail

Network Locales
Network Time Protocol
Night Service

O
Octo-Line Directory Numbers
One-way Push-to-Talk
On-hold Notification
Out-of-Dialog REFER
Overlaid Ephone-dns
Overlaid Ephone-dns Rollover Buttons

P

Paging
Parallel Hunt Groups
Park
Park Reservation Groups
PBX System
Peer Ephone Hunt Groups
Per-Phone Configuration Files
Personal Speed Dial
Phone Authentication
Phone Display
Called-Name
Header Bar
System Message
Phone Feature Buttons, Customizing
Phone Header Bar Display
Phone Labels
Phone Screen, Customized Background Images
Phone Soft Keys
Phones
Analog
Remote Teleworker
Pickup Groups
Presence
Privacy
Privacy on Hold
Programmable Vendor Parameters
PTT
Push-to-Talk

Q

QSIG Supplementary Services

R

Redundant Router
Remote Teleworker Phones
Resetting Phones
Resetting TAPI Session
Restarting Phones
Ringing Timeout
Ringing, Distinctive
Rollover Buttons for Overlaid Ephone-dns

S

SCCP Controlled Analog (FXS) Ports
Secondary Dial Tone
Secondary Router
Secure IP Phone
Security
Selective Call Forwarding
Sequential Ephone Hunt Groups
Session Transport Protocol
Shared Lines (Exclusive)
Shared Lines (SIP)
Shared-line Overlay Ephone-dns
Silent Ring
Single Number Reach (SNR)
SIP Dial Plans
SIP Supplementary Services, Disabling
SIP Trunks
Soft Keys
Software-based Conferencing
Speed Dial
Abbreviated Dialing
Bulk Loading
Local Speed Dial
Monitor-Line Button
Personal Speed Dial
Phone User Interface
Speed-Dial Buttons
SRST Fallback Mode
SRTP
System Message Display
System-Defined Locales

T

Tandem Gateway
Teleworker Remote Phones
Timeouts
Toll Bar and Toll Bar Override
Toll Fruad Prevention
Tone, Secondary Dial
Transcoding Support
Transfer
Transfer Recall
Transfer to Voice Mail
Translation Rules and Profiles
Trunks, SIP

U

URL Provisioning for Feature Buttons
User-Defined Locales

V

Vendor Configuration Parameters
Verifying MOH File Caching
Verifying Music on Hold Group Configuration
VG224
VG2xx Autoconfiguration
Video Support
Voice Hunt Groups
Voice Mail Integration
Voice Translation Rules and Profiles
VRF Support on Cisco Unified CME

W

Watch Mode
Whisper Intercom

XML Application Programming Interface
XML Configuration Files